Shipping and returns

Shipping Information:

  1. Shipping Destination: We currently only ship to Metropolitan Adelaide.

  2. Shipping Cost: A flat rate of $10 will be applied to all orders.

  3. Delivery Schedule: Products are delivered exclusively on Fridays.

  4. Order Deadline: To receive your cookies on the next delivery day (Friday), orders must be placed before 12pm Thursdays.

  5. Delivery Procedure: If no one is available to collect the package upon delivery, our delivery driver will leave the cookies in the safest place they can find. Please note, there is no option for post office drop-off in such cases.

  6. Responsibility: That Cookie Guy holds no responsibility if the package goes missing after it has been delivered to the designated address in accordance with our delivery procedure.

Returns and Refunds:

  1. Change of Mind: We do not accept refunds or returns for change of mind. Please ensure you are certain of your order before completing the purchase.

  2. Quality Issues: In the rare event that there are issues with the quality of the cookies received, please get in touch with us promptly via the contact form on our website. We take pride in the quality of our products and will do our best to address any concerns.

Additional Information:

  1. Allergen Disclaimer: Our products may contain allergens such as nuts, soy, dairy, and gluten. Please review the ingredients list carefully before placing your order, especially if you have any allergies or dietary restrictions.

  2. Storage Recommendations: For optimal freshness, we recommend storing your cookies in an airtight container at room temperature or in the refrigerator. Refer to the packaging for specific storage instructions.

  3. Contact Information: Should you have any questions or require further assistance regarding your order, please don't hesitate to reach out to us via the contact form on our website.

  4. Policy Updates: That Cookie Guy reserves the right to update or modify this shipping and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with That Cookie Guy, you acknowledge that you have read, understood, and agreed to our shipping and returns policy.